Legal
These Terms of Service govern the provision of consulting services by Lucid One Pty Ltd (ABN 92 701 449 265). By engaging our services, you agree to these terms.
Lucid One Pty Ltd (ABN 92 701 449 265), trading from Perth, Western Australia, provides professional consulting services including strategy, operations and business advisory support. These Terms of Service apply to all engagements between Lucid One Pty Ltd and its clients, unless otherwise agreed in writing.
In these terms, "we", "us" and "our" refer to Lucid One Pty Ltd, and "you" refers to the client engaging our services.
Services are provided on the basis of a written quote or proposal issued by us. Quotes set out the scope of work, deliverables, timelines and applicable fees. A quote is valid for 30 days from the date of issue unless otherwise stated.
An engagement commences when you accept the quote in writing (including by email). Work performed outside the agreed scope may attract additional fees, which will be discussed with you before any further work is undertaken.
Fees are payable in Australian dollars. Unless otherwise stated in the quote, invoices are due within 14 days of the invoice date. We may request a deposit or progress payments for larger engagements.
Overdue amounts may attract interest and reasonable recovery costs. If you dispute an invoice, please contact us promptly so the matter can be resolved in good faith.
To enable us to deliver our services effectively, you agree to provide timely access to relevant information, personnel and systems, and to respond to reasonable requests in a prompt manner. Delays in providing information may affect timelines and deliverables.
You confirm that any information you supply to us is accurate to the best of your knowledge and that you hold the necessary rights to share it with us.
Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For services, you are entitled to be reassessed against what a competent professional would deliver with due care and skill, and services must be fit for the purpose reasonably expected and delivered within a reasonable time.
Our advice, reports and recommendations are prepared for your specific engagement and stated purpose. They are based on the information available to us at the time and on generally accepted professional standards. We are not responsible for outcomes arising from information you provide that proves to be inaccurate or incomplete.
Our deliverables are not intended for third-party reliance unless we have expressly agreed in writing.
To the fullest extent permitted by law, our total liability arising out of or connected to an engagement is limited to the fees paid by you for the relevant services. We are not liable for indirect or consequential loss, including loss of profit or business opportunity, except where such limitation is prohibited by the Australian Consumer Law.
We retain ownership of our pre-existing methodologies, frameworks, tools and know-how. On full payment of the relevant fees, you own the final deliverables prepared specifically for your engagement, including reports and documents produced for your use.
You retain ownership of materials you supply to us. We will not use your confidential materials for any purpose outside the engagement without your consent.
Each party agrees to keep confidential information received from the other party private and to use it only for the purpose of the engagement, except where disclosure is required by law or the information is publicly available through no breach of these terms.
We handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws. By engaging our services, you consent to the collection and use of information as described in that policy.
Either party may terminate an engagement by giving written notice. If terminated, you remain liable for fees for work performed up to the date of termination and for any committed third-party costs reasonably incurred on your behalf.
We may suspend work if invoices remain overdue after written reminder, or if we are unable to obtain the cooperation reasonably required to perform the services.
These terms are governed by the laws of Western Australia, and the parties submit to the jurisdiction of the courts of Western Australia. We aim to resolve any dispute promptly and professionally, and encourage you to contact us first so we can work towards a fair outcome.
We may update these Terms of Service from time to time. The current version will always be published on this page, and the terms applicable to your engagement are those in force at the time your engagement commences, unless a later version is agreed in writing.
If you have any questions about these Terms of Service, please contact Lucid One Pty Ltd:
You may also use our contact page or request a quote through the quote form.
Request a quote or get in touch to discuss how our Perth-based consulting team can help.